You're in: Panda Security > IT Security for Business > support > Soporte Productos Panda Security

What kind of help do you need?
(Example:“Panda AdminSecure”, “2093 error”)

Messages sent through the PCEP platform do not reach their destination

Information anzuwenden auf:

Panda Cloud Email Protection

Below are the instructions to identify the incident and the solution provided:


Messages sent from your domain do not reach the destination when going through the PCEP platform.


Your firewall must be configured to allow the communication between your mail server and the PMEP platform.

Therefore, you need to modify the firewall configuration to allow the traffic to and from subnets and for port 25 (SMTP).

Artikelnummer- 20091214 600005 EN

Help us improve our service by letting us know your opinion.

Your suggestions will help to resolve your questions more quickly and effectively.

Have you resolved your query with this article? YES NO Thanks for your answer

How would you improve this article?

Do you want to contact TechSupport?