What kind of help do you need? (Example:“Panda AdminSecure”, “2093 error”) Tweet Error 3376 updating the Panda Cloud Office Protection signature file Information applies to: Products Panda Cloud Office ProtectionPanda Cloud Office Protection Advanced Operating systems Windows 2000 ProfessionalWindows Server 2008 R2Windows 2000 Advanced ServerWindows 7 (32/64-bit Edition)Windows XP (32-bit Edition)Windows Vista (32/64-bit Edition) Windows XP (64-bit Edition) Windows Server 2008 (32/64-bit Edition)Windows Server 2008Windows 2003 Server (32/64-bit Edition)Windows Home ServerSymptomsOn updating the Panda Cloud Office Protection signature file, error 3376 occurs.CauseThe WalUpd.ini configuration file is incomplete. The URL_WEB_GUID entry in the GENERAL section of file %ProgramFiles%\Panda Security\WaAgent\WalUpg\WALUpd.ini cannot be read.SolutionUninstall the agent using the Add or Remove Programs option.NOTE: You don’t need to uninstall the protection.Download and install the installer again from the Panda Cloud Office Protection console.The program will be automatically installed and will detect if the protection is installed or not or whether it needs updating.Elements to checkCheck whether the WALUpd.ini configuration file exists in the relevant folder. To do this, follow the steps below:Go to %ProgramFiles%\Panda Security\WaAgent\WalUpdMake sure the WALUpd.ini file exists in that directory.Open the WalUpd.ini file and check it includes an entry similar to http://enterprise.updates.pandasoftware.com/updates_ent/updates_XX.zipIf you do not find the WALUpd.ini file, copy the WalUpd.ini file from another computer to the directory %ProgramFiles%\Panda Security\WaAgent\WalUpd of the affected computer.Data needed to report the incidentIf the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Panda Cloud Office Protection console and follow the instructions indicated.Help nº- 20140701 503376 EN Help us improve our service by letting us know your opinion. Your suggestions will help to resolve your questions more quickly and effectively. Have you resolved your query with this article? YES NO Thanks for your answer How would you improve this article? Do you want to contact TechSupport?