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I cannot access my network printer when the firewall protection of Panda is enabled

Symptoms

I cannot access my network printer when the firewall protection of Panda is enabled.

Solution

First you need to identify the IP address of your printer. The easiest way is to print a test page with your printer. Now, follow the steps according to how your printer is connected.

WiFi printer connection

  1. Click Firewall in the main window of the program.
  2. In the WiFi section, click Settings... to establish the whitelist and blacklist of computers with access to the network.
  3. If the IP address of your printer is listed in the list of denied computers, select it and click the Allow computer button so that it is added to the whitelist.
  4. If the IP address of your printer is not listed in the list of denied computers, you will need to manually add it to the List of allowed computers. Click the Add... button in the List of allowed computers section.
  5. Indicate the following information in the next window: the MAC address of the computer's network card, its IP address, or its name. If you specify the computer's name, click Resolve name, as the IP address and MAC addresses are obtained through the name. After entering the data, click Add.
  6. Once you have made the changes you want, click OK.

Wire printer connection

If you use a wired connection or the instructions above don't solve the connection problem, you must create two rules to allow the communication with the printer.

  1. Click Firewall in the main window of the program.
  2. In the Rules section, click Settings... to define the ports and protocols that your PC can use to communicate.
  3. Click Add to create a new rule and set the following parametres:

    • Rule name: Enter a descriptive name for the rule, for example, Printer Incoming.
    • Action: Use the drop-down menu to select Allow.
    • Direction: Use the drop-down menu to select Inbound.
    • Zone: Use the drop-down menu to select Trusted network.
    • Protocol: Use the drop-down menu to select TCP/UDP.
    • IP addresses: Enter your printer IP address here.
    • MAC addresses: Enter your printer MAC address (if you know it) here.
  4. Create a new rule as explained in the previous step, but set the Direction value as Outbound.
  5. Once you have made the changes you want, click OK.

After restarting the computer, the problem should be resolved.

Ajuda nº- 20140729 80673 EN
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