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Error 0001:0005 when trying to activate the 2011 antivirus products

Information applies to:

Products
Panda Global Protection 2011
Panda Internet Security 2011
Panda Internet Security for Netbooks
Panda Antivirus Pro 2011

Operating systems
Windows XP (32-bit Edition)Windows Vista (32/64-bit Edition)
Windows 7 (32/64-bit Edition)

Symptom

This error is returned when activating the product:

  • Error code 0001:0005

Solution

In order to solve the problems related to the error code 0001:0005 during the activation procedure, the option UAC (User Account Control) protection must be disabled. This solution is only applicable to Microsoft Windows Vista operating systems.

Note: Disabling UAC will lead to a less secure system, so don´t forget to re-enable the UAC option as indicated in the instructions.

Basic instructions

  1. Access the Control Panel
  2. Type in UAC in the search box and click Enter. 
  3. In User accounts, click the link Turn User Account Control (UAC) on or off

  4. On the next screen, uncheck the box Use User Account Control (UAC) to help protect your computer. Then, click OK



    IMPORTANT: reboot your computer for the changes to take effect. 
  5. Launch the activation wizard again in order to verify it the problem has been solved. 
  6. Now, re-enable the Use User Account Control (UAC) to help protect your computer option again. Then, click OK.
  7. Reboot the computer. 

Instructions for advanced users

This method consists on using the msconfig system tool:

  1. Click the Vista start up icon (Windows logo). 
  2. Type in MSCONFIG in the Run menu. 
  3. Select the Tools tab. 
  4. Scroll down till you find the Disable UAC option.
  5. Click that line (see image).

  6. Press the Launch button. 
  7. A CMD window will open. When the command is done, close the window. 
  8. Close MSCONFIG

    IMPORTANT: Reboot the computer for the changes to take effect. 
  9. Launch the activation wizard again in order to verify if the problem has been solved. 
  10. In order to re-enable UAC, select the Enable UAC line and then click the Launch button.

Useful links

For more information, refer to the following documentation:

Microsoft TechNet portal for more data about UAC security protection
http://technet.microsoft.com/en-us/library/cc709691(WS.10).aspx

Help nº- 20110824 80218 EN
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